Security

WHICH METHODS TO COLLECT MONEY DOES COCOWIF US TO PROTECT THE CLIENTS?

Cocowif offers its customers the opportunity to buy figurines of Lladro porcelain and other items in the online store, Cocowif, through PAYPA. With just one click, with a computer, tablet or mobile; wherever and whenever you want and without sharing the details of your card.

 

WHAT IS PAYPAL?

Paypal is the safest tool of payment and collection of money, of the world, without sharing your financial information. It also uses automated systems and advanced encryption systems against fraud.

Paypal offers a protection system for the buyer and the seller acting as an intermediary in case of differences and disputes.

 

HOW ACT PAYPAL IN CASE OF DISPUTE BETWEEN COCOWIF AND BUYERS?

Buyer protection: if you buy in our online store Cocowif through Paypal and your item does not arrive, or arrives damaged or does not match the seller’s description, we will refund the full amount of the purchase money.

 

DISPUTES:

The deadline for initiating a dispute in case of differences between the buyer and Cocowif, is 180 days from the date of payment. In case you have not received an answer that satisfies you and we haven`t reach an agreement, you have the possibility to escalate the dispute to a claim within 20 days from the date the dispute was opened.

In the time since the dispute rises to claim, Paypal will be responsible to mediate between the parties and will be responsible for making the final decision.

 

HOW DOES COCOWIF SECURES HIS CUSTOMERS IN ALL TRANSACTIONS?

Cocowif, undertakes through its payment service Paypal, the total refund of money if the item does not arrive, arrives damaged or does not match wjith the description of the web of cocowif. All Lladro porcelain, other porcelains and other furniture will have an insurance.

Similarly all our items will have a hidden and confidential marked, to prevent fraud by the seller. Paypal and Cocowif will not reimburse the money claimed, if the item to be returned does not carry the hidden and confidential company brand of COCOWIF (tested by the insurance company of the transportation company at the time of packaging).

To have the possibility to benefit from the protection you must notify us via email, within three days of receiving the item and must preserve the physical proof of delivery for insurance purposes.

The company COCOWIF has a long experience in the market of second hand of porcelain figurines of Lladro, other porcelain, furnitures, antiques and decoration. To operate with us is very simple, we try to facilitate the transaction and overall will help with our experience, in the article that suits your demands.

Cocowif, is always trying to solve problems, to make things easier and avoid claims.

All the items in the online store of Cocowif (figurines of porcelain lladro, European porcelains, retro furniture, vintage and antique furniture), are included in the group of covered and protected ítems, by Paypal.

 

REFUND:

If the ítem you have purchased in the website of Cocowif, does not arrive, or arrive damaged, or does not match with the description and the customer do everything to be qualified by paypal, for protection, we will refund the full purchase amount.

 

INSURANCE

All the porcelain figurines of Lladro, other porcelain, retro furniture, vintage furniture and antiques are transported with an insurance.